Refund Policy
Last updated 4 October 2026
Repair and on-site services
Inspection and visit charges cover the technician’s time and are non-refundable once the visit is completed. If a repair we performed fails within the service warranty period, we will re-check and fix it at no extra labour cost.
Products and spare parts
Defective products are replaced or repaired according to the manufacturer’s warranty. Parts that have been installed and are working correctly are not refundable.
Digital marketing, websites and software
Advance payments for project milestones cover work already scheduled. If a project is cancelled, completed milestones are billed and any unused advance for work not started is refunded as defined in the proposal. Ad spend paid to Google, Meta or other platforms is non-refundable.
How to request a refund
Contact us with your invoice number and details. We respond within 7 working days.